Frequently Asked Questions

What happens if I have a 911 and need my water shut off to my property?

Please call the office, and your call will be forwarded to the on-call trustee. 

Is the Broadlands using PVWT water to water the golf course?

No, the golf course has its own well.

How are the apartment buildings in North Prairie charged for water? 

The apartments are connected to the water system, and each building has its own water meter. 

*Businesses and industrial properties are also equipped with meters. 

Are swimming pools being filled by the Prairie Village Water Trust?

The water tanks that fill swimming pools obtain their water from a hydrant connected to a village well, not from PVWT wells. 

Can I still use my well for gardening or non-potable reasons? 

Residents wishing to continue using their well water for non-potable purposes, such as gardening and lawn irrigation, are permitted to do so. However, no connection must exist between the newly established water service and the existing well supply to prevent potential contamination of the new water source. Consequently, the existing well must be disconnected from the household plumbing system. 

Experiencing Low Water Pressure in Your Home? 

First, identify where you are experiencing low pressure. Is it only in certain fixtures, or is it affecting the entire house? If the low pressure is limited to specific fixtures, start by removing the aerator or showerhead and cleaning it. Soak the screen and other components in vinegar or CLR to dissolve any mineral deposits (scale). Ideally, leave the parts submerged in vinegar overnight, but at the very least, soak them until the deposits soften enough to be removed with a toothbrush. If the low water pressure affects the entire home, check for any leaks in your plumbing. A faulty water heater can also lead to pressure loss throughout the house. If you continue to experience low water pressure, call PVWT at 262-392-5199. We would like to know about every instance of this issue, so we can address your concerns and investigate potential breaks in the water distribution system. 

I am interested in adding a water softener to my residence. Could you please provide information regarding the hardness of our public drinking water? 

The average hardness of the drinking water in PVWT over the past year was recorded at 20-25 grains per gallon of hardness. Water hardness pertains to the concentration of dissolved calcium and magnesium in the water. Hard water is characterized by elevated levels of these minerals. For instance, during your last handwashing experience, you may have noticed a residual film on your hands. This phenomenon occurs because soap interacts with calcium in hard water, leading to the formation of “soap scum.” Furthermore, if you have utilized a dishwasher and observed spots or film on the glassware, this is indicative of hard-water residue. Although this residue is not hazardous, it is aesthetically displeasing. 

Will we have water when the power goes out? 

Public water systems play a critical role in delivering essential community services, including fire protection. These systems are designed to ensure the continuous and reliable provision of such vital services to the community.